Kleiner Device Labs Investor FAQ

This article is brought to you by Equifund, LLC.

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Are you a current or prospective investor in Kleiner Device Labs? Do you have a question about the offering?

Below is a list of the most common questions investors ask. You can also view the Kleiner Device Labs offering page here


What is Kleiner Device Labs?

Kleiner Device Labs is a MedTech company that produces proprietary spinal implants and instruments that are designed to improve surgical success rates, reduce costs, speed-up recovery times, and provide overall better patient outcomes.

Its suite of devices is protected by over 20 patents worldwide and the company is looking to become the industry-standard for the $14 billion spinal fusion market with new, next-generation devices.


When is Kleiner Device Labs going public? What kind of returns should I expect to receive?

Management has not indicated a desire to take the company public at this time.  According to their offering page, the primary potential exit strategy is to be acquired by one of the largest medical device firms (Medtronic, Stryker, Zimmer-Biomet, Globus, etc). However, there is no guarantee the company will ever be acquired, or otherwise generate positive returns for investors.

This offering should be considered high risk. Companies seeking capital through Regulation CF offerings tend to be in earlier stages of development and have not yet been fully tested in the public marketplace.

There is the potential for loss of some, or all, of the principal invested.

There is also a lack of liquidity since there is no secondary market for these securities, there may be holding period requirements, and investors should have a tolerance for a long-term investment time horizon.

These securities are not FDIC insured and have no bank guarantee.


What is the minimum investment?

$437.50 (or 125 units).


Can I invest with my IRA?

As long as you have a Self Directed IRA, you can invest using your retirement funds on the Equifund platform.


Do you accept Non-US investors in this offering?

No, Kleiner Device Labs does not accept international investors at this time.

If you currently live in the US, but are not a US citizen, please enter whatever number you use to file your US tax returns. 


Why do you ask for my social security number?

In order to process your investment, we are required – by law –  to follow all “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) compliance protocols.

In order to verify your identity, we have to collect a variety of Personal Identification Information (PII); this includes things like your social security number, drivers license, passport, proof of address, and other documentation.


Why do you charge a $24 transaction fee?

In order to process your investment, we are required – by law –  to follow all “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) compliance protocols.

For the purposes of this verification process, Equifund charges a non-refundable $24 transaction fee to cover the baseline costs associated with KYC/AML.

We understand this $24 fee might be inconvenient for smaller-dollar investors to pay versus a percentage-based fee. However, a percentage-based fee unfairly penalizes larger investors. 

We refuse to turn our compliance fees into profit centers, and instead choose to be transparent about the true cost of compliance we bear and ask the investor for their understanding in the matter.


What forms of payment do you take?

The investor may remit payment for shares via ACH, Wire, or by mail via check/money order. Please be advised that different payment methods take different amounts of time to clear.

  • Wires — 24 hours (one business day) following receipt of funds;
    • WARNING for International Investors: you may be subject to additional wire fees. Before sending money via wire, please check with your bank to see if you will be charged an additional “Intermediary Fee”
  • Checks — 10 days following deposit of funds to the Escrow Account;
  • ACH — 10 days following receipt of funds;
  • Credit and Debit Cards – 24 hours (one business day) following receipt of funds. We DO NOT accept Discover or American Express. We DO NOT accept any credit cards that have any association with cryptocurrencies.

Please be advised that this could have an impact on when your Subscription Agreement can be executed and your shares issued. 


Why am I getting an error code when I use my credit card?

If you are paying for your investment via credit card, you may get a “Do Not Honor” error code when you try to submit your payment details. 

This is not a problem with the Equifund system. This is a restriction your credit card company has put on your account. 

You can either call your credit card company and explain that you are making an investment via an equity crowdfunding portal and ask them to remove the restriction…

Or, you can pay with a different form of payment. 

  • Please note that Non-US investors have the most problems when using credit cards. We recommend using ACH or Wire for international investors. 


Where do I view my investment once it’s been complete?

All of your investments on the Equifund platform are located in the “My Investments” tab, which you can find by clicking here. 


Why isn’t my investment showing up in my dashboard?

Please email [email protected] if one of your investments is not displaying in your dashboard. 


Why does it say my investment cannot be processed in the My Investments dashboard?

As a regulated portal, Equifund must undertake identity verification and anti-money laundering checks on each investor and investment.

If you see this error notification, please contact [email protected] so we can complete the identity verification process. 


Why is my investment showing “Funds Not Received” but money has been withdrawn from my bank account or charged to my credit card?

In certain cases, it can take up to 10 day for funds to arrive in escrow. Once funds have been “cleared,” your funding status will be updated.

If after 10 days there is still a problem, please contact [email protected] for further assistance.


Do I get physical stock certificates?

No. You will not get physical stock certificates as part of this offering.


What happens if I need to change any information on my subscription agreement?

If you find an error in your subscription agreement BEFORE the shares have been issued, please contact [email protected] to make corrections. 

If you need to change any information AFTER the shares have been issued, you will need to contact the transfer agent, Vstock Transfer. Here is the contact information: Lisa Loew [email protected]


When does this offer close?

The Offering will terminate at the earlier of:

  1. The date at which all Units offered have been sold
  2. April 20th, 2022
  3. The date at which the offering is earlier terminated by the issuer at their discretion.

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This article is not an Equifund Crowd Funding Portal Inc communication. It is brought to you by Equifund, LLC.

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Pre-Investment Agreement

The next 8 slides will allow us to process your investment. Note that these next steps are a legal requirement – Thank you for your patience and financial support of this investment opportunity. Jordan Gillissie – CEO

Before we execute the investment, it’s important for us to make sure you’re comfortable and knowledgeable in early stage investing. We want to make sure that you:

    • Received and have reviewed the education materials sent to you.
    • UNDERSTAND; that there are restrictions on your ability to cancel your investment commitment and obtain a return of your investment.
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